Complisafe worked alongside LHG’s operations and on-site teams to bring fire safety, risk and compliance under one clear framework. We started where the risk is highest — fire — assessing each property individually, then rolled out workplace risk assessments and a unified policy that every general manager could actually use day to day.

Rather than a one-off audit, we built an ongoing partnership: regular reviews, plain-English action plans, and a single point of contact whenever a question comes up — so compliance keeps pace as the group grows and new hotels join the family.

Key outcomes

• Consistent fire safety standards across every hotel in the estate
• Site-specific risk assessments that respect each building’s character
• One clear H&S policy and process every GM can follow
• Prioritised, plain-English action plans — no jargon, no guesswork
• Confidence that obligations are covered as new hotels join the group